Privacy Policy

Sweet Treasures Cake Co.

1. Introduction

Sweet Treasures Cake Co. respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us.

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2. Information We Collect

We may collect the following personal information when you place an order or contact us:

• Full name
• Contact details (phone number, email address)
• Delivery or collection address
• Order details and preferences
• Payment information (processed via third-party providers where applicable)

We may also collect information when you:

• Contact us via WhatsApp, Instagram, or email
• Sign up for promotions or newsletters
• Browse our website (e.g., cookies, if applicable)

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3. How We Use Your Information

Your information is used to:

• Process and manage your orders
• Communicate with you regarding your order or enquiries
• Arrange delivery or collection
• Improve our products and services
• Send updates, promotions, or marketing (only if you opt in)

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4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• Delivery partners (for order fulfilment)
• Payment service providers
• Service providers that help us operate our business (e.g., website hosting)

All third parties are required to handle your information securely and in line with applicable laws.

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5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your information is stored:

• On secure devices or platforms
• Only for as long as necessary to fulfil the purpose it was collected for

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6. Your Rights

In terms of POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to the processing of your personal data
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

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7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve functionality.

You can disable cookies in your browser settings if you prefer.

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8. Third-Party Platforms

If you interact with us via platforms such as Instagram or WhatsApp, your information may also be subject to their respective privacy policies.

We are not responsible for how these platforms manage your data.

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9. Updates to This Policy

Sweet Treasures Cake Co. reserves the right to update this Privacy Policy at any time. Changes will be posted on our website or shared where appropriate.

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: sales@sweettreasurescakeco.com
Phone/WhatsApp: 072 7888 996
Location: Unit 9 Roma Park, 17A Roma Road, Cosmo Business Park

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“We value your trust and are committed to keeping your personal information safe and secure.”